Refund policy

At Herrenart, customer satisfaction is our top priority. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it:

Unworn, unused, and undamaged.
In its original packaging, complete with all tags, parts, and accessories.
Accompanied by the receipt or proof of purchase.

Return Shipping Costs & Fees

Defective, Damaged, or Incorrect Items: If your product arrived damaged, defective, or incorrect, Herrenart covers 100% of return shipping costs. We will issue a prepaid return shipping label via email at no cost to you.
Customer Remorse (Change of Mind): If you are returning an item because you changed your mind or ordered the wrong size/color, you will be responsible for covering the actual return shipping cost.
Restocking Fee: There are NO restocking fees (€0.00) on any returned items.

How to Start a Return

Contact us by email at heidbor50@gmail.com or by phone at +33642228430 with your order number and the reason for the return.
If your return is approved, we will send you detailed return instructions and, if applicable (e.g. for defective items), a prepaid return shipping label.
Securely pack the item in its original packaging and drop it off with the designated courier.

Note: Items sent back to us without first requesting a return will not be accepted.

Return Address

All authorized returns must be shipped to our facility:

Herrenart Returns Department
5467A Rue Lamennais
Réguiny 56500
France

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned:

Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products).
Hazardous materials, flammable liquids, or gases.
Gift cards.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unused, with tags, and in its original packaging.

Refund Process & Timeline

We will notify you once we have received and inspected your return, and let you know if the refund was approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please remember it can take 3–5 additional business days for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at heidbor50@gmail.com.